FAQ

  • Activities / Events

    • Can I cancel or change my Activities reservation?

       Activities reservations include excursions, airport shuttle, theater/show tickets, dinner packages, city attractions, event tickets, amusement park tickets, etc.

       

      Changes and cancellations are not allowed for Activities reservations.  Reservations are non-refundable. 

  • Cancellations

    • Does Jet Set charge fees to change or cancel a hotel reservation?

       Travel plans change-we get that. Jet Set won't charge a fee when you change or cancel your hotel reservation, but the hotel might charge you. The hotel's policy should be on your reservation document.

    • Does Jet Set charge fees to change or cancel a hotel reservation?

       Travel plans change-we get that. Jet Set won't charge a fee when you change or cancel your hotel reservation, but the hotel might charge you. The hotel's policy should be on your reservation document.

    • How do I cancel my airline ticket?

       All airline tickets are subject to the rules and restrictions you agreed to at the time of booking. Most airlines charge a fee for cancellation and / or will give you a credit for a future flight. 

    • How do I change or cancel a non-prepaid hotel reservation?

      You can either call the hotel directly or call your Jet Set agent and we will be happy to assist you.

    • How do I change or cancel a non-prepaid hotel reservation?

      You can either call the hotel directly or call your Jet Set agent and we will be happy to assist you.

    • If I cancel a hotel booking, will I get a refund?

      If you pre-paid for your hotel, your refund should post to your credit card within 7-10 days of the date it was cancelled. If it's been longer than 10 days and you still haven't received your refund, please contact Jet Set Customer Service for assistance.

      If your reservation was pre paid and non refundable (this information will be listed on your confirmation), then you will not receive a refund for your booking.

    • If I cancel my activities / events when will I get my refund?

      Refunds generally post to your credit card within 5 days. 

    • If I cancel my Escapes reservation, when will I get my refund?

       If your Escape includes a refundable flight, flight refunds usually post to your credit card within 45 days.

       

      For packages with hotels and/or car rentals, refunds generally post to your account within 7-10 days.

    • If I cancel my flight booking, will I get a refund?

      Refund times vary, but generally refunds post to your credit card within 45 days, if the refund complies with the rules of the fare you purchased. Some airline tickets are non-refundable.

    • What should I do if I missed my hotel cancellation deadline due to a cancelled flight?

       If a flight cancellation causes you to miss the deadline to cancel a hotel reservation, contact the hotel by phone as soon as you can. Hotels each have their own policies concerning cancellations.

  • Cruises

    • Are there age requirements to sail?

       Yes, and they differ for each cruise line. The age requirement policies are strictly enforced by the cruise lines, and passengers who do not meet the minimum requirement will not be permitted to board. Your agent will check the requirements for the cruise line you have chosen.

    • Are there medical services on-board?

      Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully equipped medical facility and staff to handle medical emergencies. 

    • Can I bring alcohol or other beverages on-board?

       Policies vary greatly between cruise lines; check with your Jet Set agent for the policy for your cruise line.

    • Can I celebrate a special occasion during a cruise?

       Yes, many cruise lines now offer various packages and amenities (at an additional cost) to help you celebrate.

      Azamara Club Cruises

      Carnival Cruise Lines

      Celebrity Cruise Lines

      Costa Cruises

      Crystal

      Cunard

      Disney Cruise Line

      Holland America

      MSC Cruises

      Norwegian Cruise Line

      Oceania Cruises

      Princess Cruises

      Regent

      Royal Caribbean

      Seabourn

      Silversea

    • Can weather, current events, or other issues affect my cruise itinerary?

      Cruise lines attempt to follow published schedules as closely as possible, yet this is not always feasible.

      Cruise lines reserve the right to change a scheduled itinerary without prior notice - it's all part of putting safety first.

      Situations which may call for an itinerary change are weather, mechanical difficulties and political tensions, to name a few.

      Cruise lines are not legally liable for any loss to guests by cancellation, advancement, deviation, substitution, or postponement.

      If an itinerary change is necessary, cruise lines may substitute another ship or port of call, and they will always attempt to keep passengers informed of changes.

    • Do Cruises always dock directly in port?

       No, in some instances cruise ships must utilize a tender to transport passengers ashore if the ship is unable to dock directly. While there is no charge for the tender service, mobility impaired customers may experience challenges when trying to take the tender ashore.

    • Do Cruises always dock directly in port?

       No, in some instances cruise ships must utilize a tender to transport passengers ashore if the ship is unable to dock directly. While there is no charge for the tender service, mobility impaired customers may experience challenges when trying to take the tender ashore.

    • Do I need a passport?

       The following information is from the US Department of State website, regarding travel requirements for US Citizens:

      Western Hemisphere Travel Initiative Documentation Requirements

      Type of Travel

      Returning to U.S. From

      Required Documentation

      Air

      Any international destination

      U.S. Passport Book

      Land

      Canada, Mexico, Bermuda or the Caribbean Region

      U.S. Passport Book or Card

      Sea

      Canada, Mexico, Bermuda or the Caribbean Region

      U.S. Passport Book or Card

      Air, Land or Sea

      A U.S. Territory

      Government-issued photo ID such as driver's license or military ID

       

      Please note this important information:

      All passengers over the age of 16 are required to carry a government-issued photo ID, such as a driver's license or military ID.

      We recommend all travelers confirm the entry requirements for all countries prior to departure. The following website may assist you in verifying the required documentation for travel: http://travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html

       

      Please be advised that knowing, securing and bringing the required identification and other documents required for travel are solely the responsibilities of the passengers. You are responsible for acquiring and bringing all the documents required (by governments, cruise lines, air lines, etc.) to travel. We are unable to provide refunds for clients who do not possess the necessary documentation.

       

      Although the US State Department advises of the above requirements for travel, please note that certain cruise lines have their own policies.

      * Costa Cruises has advised that all U.S. Citizens must present valid passport with an expiration date that does not occur within 6 months of the scheduled return date, when sailing aboard ANY Costa Cruise. * Windstar has advised that all guests must carry their valid passports. In addition, certain countries may require entry visas. Passports and visas must be valid for the duration of travel. All passports must be valid for at least 6 months beyond intended stay. As with all vendors, the client is responsible for securing proper documentation for the countries visited on their cruise. Windstar has advised that all guests must carry their valid passports. In addition, certain countries may require entry visas. Passports and visas must be valid for the duration of travel. All passports must be valid for at least 6 months beyond intended stay. As with all vendors, the client is responsible for securing proper documentation for the countries visited on their cruise.

    • How much money should I bring?

       In port and on the ship, you will have many opportunities to enjoy duty free shopping. Depending on your itinerary, there may be a limit to the amount of duty-free merchandise allowed per guest. Major credit cards are accepted almost everywhere, so you will not have to bring much cash (except for some shore side purchases). In fact, it is strongly recommended that you bring a credit card, since it will make your onboard registration very quick and easy. For non-credit card purchases, we encourage you to bring traveler's checks.

    • How should I transport my personal medications?

       Please carry any medication in its original bottle. It is recommended that medication be carried on your person or in your carry-on bag so that it will be available when needed, as checked luggage may not be accessible at all times. If you take any prescription drugs, vitamins or other medication on a regular basis, you should bring an adequate supply with you.

    • I have special medical needs. Do I need to alert the cruise line?

       The cruise lines require all guests with special medical needs to submit a "special needs" form to them prior to travel. This is to ensure that they have the necessary information to give you the proper care in the event of an emergency. Passengers who carry syringes for medical use must also carry a letter from their physicians indicating this. Please call and speak with your Jet Set agent to obtain the correct forms for submission to the cruise line.

    • If I am on the bottom deck, am I below water?

       All passenger staterooms are located well above sea level.

    • Is it possible to cruise while pregnant?

      Pregnancy is regarded as a medical condition, and some cruise lines require a medical certificate establishing the passenger's due date and fitness to travel. Additionally, each cruise line has specific policies with regard to how far along in a pregnancy a passenger can be at time of embarkation. 

    • Is it possible to cruise while pregnant?

      Pregnancy is regarded as a medical condition, and some cruise lines require a medical certificate establishing the passenger's due date and fitness to travel. Additionally, each cruise line has specific policies with regard to how far along in a pregnancy a passenger can be at time of embarkation. 

    • Is there a dress code for dinner?

       Generally speaking, there are three types of evening attire: Casual, Smart-Casual or Business-Casual, and Formal. 

      Casual attire would be dresses or slacks and blouses for women, sport shirts and trousers for men.  

      Smart- or Business-Casual would be dresses or pantsuits for women, jackets for men.

      Formal would be long or short cocktail dresses, dark suits or tuxedos for men.  

      That being said, some cruise lines have loosened their dress codes and sometimes allow much more casual dress in the main dining rooms.

    • What if I'm prone to seasickness?

       Although seasickness is rare on larger cruise ships because they are equipped with stabilizers, if you are prone to motion sickness, you may want to consult your physician prior to travel. If you should feel queasy onboard ship, medicine is available from your stateroom steward or the ship's doctor.

    • What's included in my cruise fare?

       A cruise offers unmatched variety, convenience, and fun. Plus, it's more affordable than many land-based vacations. Cruises enable you to visit multiple locations for one low price, without the hassle of coordinating travel details. Your vacation begins the moment you step onboard. And now, many cruises are just a short drive or flight away.

       

      What's Included      

          What's Not Included

      Stateroom or suite accommodations

      Gratuities

      Gourmet dining

      Spa treatments

      Supervised kids' programs

      Alcoholic beverages & sodas

      Entertainment

      Casino gambling

      Entry to nightclubs, piano bars, and more

      Shopping

      Sports decks & activities

      Organized tours & activities onshore

      Gym, pool & hot tubs

      Babysitting

       

      Nominal fees at some restaurants

       

       

    • Which cruise line should I choose?

      Choosing a cruise line is a personal choice that will depend on your lifestyle, tastes and budget. Take time to understand your options. Browse our website and do some research online at each cruiselines own website.

  • Escape Specials

    • Can I change my Escape reservation?

      Yes, you may change a package reservation.

       

      Please consider the following details before calling Jet Set to change your package:

       

      Expect to pay a $25per package change fee.

       

      If your package includes a flight, the airlines will charge a change fee. At a minimum expect a $100.00 per person for domestic airline tickets and $250.00 per person for international airline tickets.

       

      Travel Suppliers may also assess a change fee.

       

      You will be expected to pay any increase in price resulting from the change.

       

      Some air and hotel reservations may not be changed per airline or hotel policy.

       

      Changes must be done before departure.

       

      Changes are subject to availability and limitations and restrictions of the Travel Suppliers.  

    • Can I change my Escape reservation?

      Yes, you may change a package reservation.

       

      Please consider the following details before calling Jet Set to change your package:

       

      Expect to pay a $25per package change fee.

       

      If your package includes a flight, the airlines will charge a change fee. At a minimum expect a $100.00 per person for domestic airline tickets and $250.00 per person for international airline tickets.

       

      Travel Suppliers may also assess a change fee.

       

      You will be expected to pay any increase in price resulting from the change.

       

      Some air and hotel reservations may not be changed per airline or hotel policy.

       

      Changes must be done before departure.

       

      Changes are subject to availability and limitations and restrictions of the Travel Suppliers.  

    • What charges can I expect to see on my credit card for my Escape package?

      Your credit card will be charged for the full amount of your Jet Set Package, as well as additional items you may have selected such as Trip Protector or Attractions and Services, at the time of booking. You may see separate charges in your credit card that sum up to the total value of your package.

       

      Jet Set Package prices include taxes and service fees, but additional fuel and security surcharges may be charged by the Travel Supplier at time of check-in/pick-up. These additional charges, even on paid reservations, are your responsibility. 

    • What charges can I expect to see on my credit card for my Escape package?

      Your credit card will be charged for the full amount of your Jet Set Package, as well as additional items you may have selected such as Trip Protector or Attractions and Services, at the time of booking. You may see separate charges in your credit card that sum up to the total value of your package.

       

      Jet Set Package prices include taxes and service fees, but additional fuel and security surcharges may be charged by the Travel Supplier at time of check-in/pick-up. These additional charges, even on paid reservations, are your responsibility. 

  • Flight Bookings

    • Am I able to request seats for my flight?

       Most airlines do offer seat selection, ask your agent at time of booking to check for seat choices.

    • Can I book a flight over the phone?

      Yes, just call 855-448-8840 and one of our friendly Travel Concierges will be happy help you.

    • Can I check in online and print a boarding pass?

      If you have an e-ticket, and the airline offers online check-in, printing your boarding pass is easy! All you need is your Airline Record Locator or Electronic Ticket (e-ticket) Number, which can your Jet Set Confirmation email. You can check in up to 24 hours before you flight - simply go to your airline's website and use their online check-in tools.

    • Can I receive miles or points toward my frequent flyer programs?

      Yes. If you are a member of an airline frequent flyer program, you may receive credit on airline tickets booked on Jet Set, provided the flight qualifies under the terms & conditions of your mileage program. Just let your Jet Set agent know you have a Frequent Flyer Number. 

    • How do I book a new ticket with a credit from a previously cancelled reservation?

      If you have an air credit from a previously cancelled flight, you may redeem the credit only with the airlines you booked on.

      When using a flight credit for a previously cancelled flight, the following restrictions apply:

      Your new flight must be with the same airline(s) as the original ticket.

      You cannot change the name on an airline ticket or give the ticket to someone else to use.

      All flights are subject to availability.

      If the cost of the new flight exceeds the amount of your credit, you will need to pay the difference in price.

       

      Expect to pay change fees, which typically average about $230.00 per ticket.

    • How do refundable and non-refundable fares differ?

       Refundable Tickets: Refundable tickets can be returned for a refund to your credit or debit card. Some tickets are fully refundable. Other tickets require an airline service fee in order to process a refund.

       

      Non Refundable Tickets: Non-refundable tickets cannot be returned for a refund. However, if you cannot use your ticket, you may be able to apply its value toward a future flight. The airline may charge additional fees for changes made to a non-refundable ticket.

    • How much does it cost to change my airline ticket?

      All airline tickets are subject to the rules and restrictions you agreed to at the time of booking. Change fees will apply.  Jet Set charges $25.00 per ticket to change.

       

      You can also expect to pay an airline change fee of up to $200.00 per ticket for domestic flights and $300.00 per ticket for international flights. You also may be required to pay a difference in fares, if your new flight costs more than the original.

    • If I cancel my flight, how long do I have to make a new reservation?

       Rules and restrictions vary. For instance, some tickets do not allow any changes and will have no value toward a future trip. Other tickets may allow you twelve (12) months from the time your ticket was originally issued to reschedule your travel, but are subject to ticket fare increases and change fees.

    • The name on my ticket is wrong; what should I do?

       You cannot change the name on an airline ticket or give the ticket to someone else to use. Also, you cannot change a ticket from one airline to another. You should give your agent the legal spelling of your name as it appears on your passport or government issued ID at time of booking.

    • What is an electronic boarding pass, and how can I use one?

      Some airlines have upgraded their check-in systems to allow passengers to use their cell phones to show their boarding pass, instead of using traditional paper tickets. (Electronic boarding passes are also called paperless, mobile or eboarding passes.) You can download an electronic boarding pass to your web-enabled device (cell phone, Blackberry or iPhone, for instance).

       

      The boarding pass looks like a square bar code, which stores your name and flight information. When you get to the security checkpoint, you'll show the bar code on your screen and security will scan it. (You will also need to show personal ID.) The electronic boarding pass also works at the airline gates.

    • Will I be charged a fee for checked bags and meals?

       Most likely yes. Most airlines are now charging for checked bags and meals on board. You can check with the airline for its specific baggage policy and any related charges.

  • General Questions

    • Do I have to have a Member Account?

       Yes, you must be a member to use the Jet Set website and take advantage of the great pricing we have available.

    • Do I need a Visa?

       Every country has its own laws regarding entrance by non-citizens. Please check the specific laws governing the country you are visiting. It is your sole responsibility to obtain all necessary documentation prior to your departure. Regardless of the ticket you purchase, applicable immigration laws apply. 

      Please note that there is a new United States regulation in effect that requires citizens from some countries to obtain a visa if their flight is stopping over in the US, even if the US is not the final destination.

      In addition, citizens from waiver-countries visiting the US should be aware that per the US Department of State, travelers entering the United States under the Visa Waiver Program must have a machine-readable passport. Any traveler without a machine-readable passport will be required to obtain a visa before coming to the United States.

      For more information on US visa regulations visit http://travel.state.gov/visa/visa_1750.html

      Please check all appropriate laws for the country you are visiting.

    • Do I need a Visa?

       Every country has its own laws regarding entrance by non-citizens. Please check the specific laws governing the country you are visiting. It is your sole responsibility to obtain all necessary documentation prior to your departure. Regardless of the ticket you purchase, applicable immigration laws apply. 

      Please note that there is a new United States regulation in effect that requires citizens from some countries to obtain a visa if their flight is stopping over in the US, even if the US is not the final destination.

      In addition, citizens from waiver-countries visiting the US should be aware that per the US Department of State, travelers entering the United States under the Visa Waiver Program must have a machine-readable passport. Any traveler without a machine-readable passport will be required to obtain a visa before coming to the United States.

      For more information on US visa regulations visit http://travel.state.gov/visa/visa_1750.html

      Please check all appropriate laws for the country you are visiting.

    • Do I need to have my middle name listed on my tickets?

       If your middle name appears on your proof of citizenship, you must provide your middle name at time of booking to ensure that the name on your reservation matches your documentation.

    • How can I get a passport?

       If you do not already have a passport, you must apply for one in person. If you have an expired passport, you may be able to renew it through the mail. Please see the following website for specific instructions and information on obtaining a passport:

      http://travel.state.gov/passport/passport_1738.html 

    • What are the international travel regulations for children?

      Parents of minor children (under 18 years old) must carefully document legal custody prior to traveling.

      If a minor child is traveling with only one parent, the absent parent should provide a notarized letter of consent.

      If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and authorities (ie. A copy of the sole custody document, or death certificate of absent parent.)

      In cases in which a minor child is traveling alone or in someone else's company, both parents (and the sole, documented custodial parent) should provide a notarized letter of consent.

      If a child traveling has a different airlines and authorities, such as a birth certificate or adoption decree, to prove that they are indeed the last name from the mother and/or father, the parents should be prepared to provide evidence to parents.

    • What are the international travel regulations for children?

      Parents of minor children (under 18 years old) must carefully document legal custody prior to traveling.

      If a minor child is traveling with only one parent, the absent parent should provide a notarized letter of consent.

      If only one parent has legal custody, that parent should be prepared to provide such evidence to airlines and authorities (ie. A copy of the sole custody document, or death certificate of absent parent.)

      In cases in which a minor child is traveling alone or in someone else's company, both parents (and the sole, documented custodial parent) should provide a notarized letter of consent.

      If a child traveling has a different airlines and authorities, such as a birth certificate or adoption decree, to prove that they are indeed the last name from the mother and/or father, the parents should be prepared to provide evidence to parents.

    • What is required for non - US travel?

       An international trip may require valid travel documents such as, but not limited to:

      Passport

      Visa

      Re-entry permit

      Health certificate

      Inoculation record

      A ticket for the return journey, or continuance of your trip

      Or ANY combination thereof

      We are NOT responsible for your travel documents. You are responsible for acquiring the proper documentation. Concerns about the required travel documents may be resolved by contacting the appropriate consulate, embassy, or government agency - please also refer to this website for details: http://travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html

    • What will I get when I sign up for Jet Set emails?

       When you sign up to receive Jet Set emails we will send you information on our latest promotions, travel news, and personalized deals.

       

  • Travel Insurance

    • What are the benefits to adding trip insurance for my reservation?

       With trip insurance, you may be able to recoup the cost of your trip if you must cancel due to an unanticipated event, such as an injury or sickness.

       

      Additionally, trip insurance provides emergency assistance while you are on vacation.